Duty of Candour Policy

Warders has a Duty of Candour policy that intends to ensure that there is a culture of openness and truthfulness , thereby improving the safety of patients, staff and visitors to the Practice, together with raising the quality of healthcare systems. If patients or employees have suffered harm as a result of using our services, the Practice will investigate, assess and, if necessary, apologise for and explain what has happened. We wish to ensure that openness, honesty and timeliness underpin our responses to any safety incidents.

To assist in this the Practice also has a Whistleblowing Policy, to ensure staff feel able to raise a concern or make a protected disclosure and be confident that they will not be dismissed, victimised or subject to any other detriment because they have taken such actions.

The Practice also has a stringent Complaints Policy and Procedure and Significant Events Policy to ensure that all incidents are investigated and documented fully and changes made where necessary.

Full copies of any of these policies are available from the Practice Manager.

 

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